Woman with scarf, a former tobacco user, looking at camera

Effective Date – December 2015

Revised Date – January 2022

This Privacy Statement describes the types of information Altria Client Services LLC collects on, how we may use that information and with whom we may share it. Our Privacy Statement also describes the measures we take to protect the security of the information. We also tell you how you can reach us to answer any questions you may have about our online privacy practices.

This Privacy Statement may be amended from time to time.

Information We Collect

When you visit, we collect information passively from your device:

  • Website browsing information: Your browser may send certain information such as browser type, browser language preference, operating system, Internet service provider, internet Protocol (IP) address, device identifiers, geolocation data and online browsing data (such as date and time of access to our website, mouse movements, referring website address, pages viewed, features used, links clicked, and other actions you take in connection with the website, sometimes referred to as "clickstream data").

  • Tracking information: We use automated collection tools such as “cookies” and “web beacons” which may gather information about your visit and your device.

    A cookie is a small text file stored on your device that lets us know whether you’ve visited the website before as well as your navigation experience during your visit. We use cookies to tell us, for example, whether you've visited us before or if you're a new visitor and to help us identify site features in which you may have the greatest interest. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site. The "help" portion of the toolbar on most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Remember though, without cookies, you may not be able to take full advantage of all our website features.

    Web beacons are small graphics placed on our website that are used to measure the effectiveness of our website.

    • Web beacons on our website collect information about your visit, such as the pages you view, the features you use, the links you click, and other actions you take in connection with our website.

Online Tracking

We may use third-party web analytics services on the website, such as those of Google Analytics. The analytics providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the website. The information collected through these means (including IP address) is disclosed to these analytics providers, who use the information to evaluate use of the website. To learn more about Google Analytics and how to opt out, please visit

The website is not designed to respond to "do not track" signals received from browsers.

Information We Share

We do not sell or otherwise disclose information about you, except as described here. We may share that information with companies affiliated with Altria Client Services LLC. We also may share that information with service providers we have retained to perform services on our behalf. These service providers are required to use or disclose the information only as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose that information (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use that information in a manner that is consistent with this Privacy Statement.

Links to Other Sites

We may provide links to other websites for your convenience and information. These sites operate independently from These sites may have their own privacy statements in place, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are unaffiliated with Altria Client Services LLC, we are not responsible for their content or any use of the sites.

How We Protect Your Information

We maintain administrative, technical and physical safeguards for this website to protect against unauthorized disclosure, use, alteration or destruction of the information you provide on the site.

How to Contact Us

If you have any questions or comments about this Privacy Statement, please contact us at:

c/o Altria Client Services LLC

Corporate Communications

P.O. Box 85088

Richmond, VA 23285